Help Desk
Plans
Budget
Includes: Up to 6 hours a month of technical support. Up to 2- 30 mins scheduled connection tests a month for online sessions. Up to 2 hours every 12 months for training. Up to 3 hours a month of online. 2- fully monitored online sessions 2- first 30 minutes pretest time. |
Standard
Includes: Up to 12 hours a month of technical support. Up to 3 - 30 mins scheduled connection tests a month for online sessions. Up to 4 hours every 12 months for training. up to 6 hours a month of online session monitoring and pretest time. 4- fully monitored online sessions. 4- first 30 minutes pretest time |
Growth
Includes: Up to 24 hours a month of technical support calls, email, and text messages. Up to 6- 30 mins scheduled connection tests a month for online sessions. Up to hours every 6 months for training. up to 12 hours a month of online session monitoring and pretest time. 6- fully monitored online sessions. 6-first 30 minutes pretest time |
Professional
Includes: Unlimited support desk sessions for up to 15 endpoints. |
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