Help Desk

Plans

Budget
Includes:

Up to 6 hours a month of technical support.
Up to 2- 30 mins scheduled connection tests a month for online sessions.
Up to 2 hours every 12 months for training.
Up to 3 hours a month of online.
2- fully monitored online sessions
2- first 30 minutes pretest time.

Standard
Includes:

Up to 12 hours a month of technical support.
Up to 3 - 30 mins scheduled connection tests a month for online sessions.
Up to 4 hours every 12 months for training.
up to 6 hours a month of online session monitoring and pretest time.
4- fully monitored online sessions.
4- first 30 minutes pretest time

Growth
Includes:

Up to 24 hours a month of technical support calls, email, and text messages.
Up to 6- 30 mins scheduled connection tests a month for online sessions.
Up to hours every 6 months for training.
up to 12 hours a month of online session monitoring and pretest time.
6- fully monitored online sessions.
6-first 30 minutes pretest time

Professional
Includes:

Unlimited support desk sessions for up to 15 endpoints.

Pay as you Grow

Choose what you need, when you need it:
Connection test- $75
Technical support (per site)- $75/ hour
Support desk session no-contract $75/ hour
Technical support with 2-8 sites- $65/ hour with a minimum charge of 2 hours
Technical support for 8+ sites- $55/ hour with a minimum charge of 3 hours